Refund and Return Policy

Last Updated: April 27, 2025

At TieMeUp, we want you to be completely satisfied with your purchase from tiemeup.shop. Our Refund and Return Policy outlines the conditions under which you may return products, the process for requesting a return, and the options available for refunds or exchanges. Due to the intimate nature of our products, we have specific guidelines to ensure hygiene and customer safety. Please read this policy carefully before making a purchase.

1. Return Eligibility

We accept returns for eligible products under the following conditions:

  • Timeframe: Returns must be initiated within 30 days from the date of delivery.
  • Condition: Products must be unused, unopened, and in their original packaging with all tags, seals, and accessories intact.
  • Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or order number.
  • Non-Returnable Items: For hygiene and safety reasons, the following items are non-returnable unless defective:
    • Opened or used products.
    • Personalized or custom-made items.
    • Items marked as “Final Sale” at the time of purchase.

Note: Due to the intimate nature of our products, we enforce strict hygiene standards. Opened or used items cannot be returned unless they are defective or damaged upon receipt.

2. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect, we will gladly replace it or provide a refund, subject to the following:

  • Notification: You must notify us within 7 days of delivery by contacting [email protected].
  • Evidence: Please provide photos of the damaged or defective item, its packaging, and your order number.
  • Resolution: We will either send a replacement at no additional cost or issue a full refund, including original shipping costs, at our discretion.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email [email protected] with your order number, the reason for the return, and whether you prefer a refund or exchange.
  2. <=default_platform>Receive Return Authorization (RMA): We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and return instructions within 2-3 business days.
  3. Ship the Item: Package the item securely in its original packaging and include the RMA number. Ship the package to the address provided in the return instructions using a trackable shipping method.
  4. Return Receipt: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your return.

Note: Returns without an RMA number or sent to an incorrect address may not be processed. Please wait for our return instructions before shipping.

4. Refund Process

If your return is approved, we will process your refund as follows:

  • Timeframe: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
  • Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we may issue a store credit.
  • Amount: Refunds will include the purchase price of the returned item(s). Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
  • Notification: You will receive an email confirmation once your refund has been processed.

5. Exchanges

We offer exchanges for eligible products, subject to availability:

  • Request: Indicate your preference for an exchange when contacting us for a return.
  • Process: Follow the same return process outlined above. Once we receive the returned item, we will ship the replacement item at no additional shipping cost.
  • Availability: If the requested item is out of stock, we will offer a refund or store credit instead.

6. Return Shipping Costs

Return shipping costs are handled as follows:

  • Customer-Initiated Returns: You are responsible for the cost of return shipping unless the return is due to our error.
  • Defective, Damaged, or Incorrect Items: We will provide a prepaid return shipping label or reimburse reasonable shipping costs if the return is due to our error.

We recommend using a trackable shipping method for returns, as we are not responsible for lost or undelivered return packages.

7. International Returns

For international orders:

  • Eligibility: The same 30-day return window and eligibility criteria apply.
  • Shipping Costs: You are responsible for return shipping costs, including any customs duties or taxes, unless the return is due to our error.
  • Customs: Clearly mark the package as a “Return” to avoid additional customs fees. We are not responsible for customs fees incurred during the return process.

8. Cancellations

You may cancel an order before it has been processed for shipping:

  • Timeframe: Contact us at [email protected] as soon as possible, ideally within 24 hours of placing the order.
  • Process: If the order has not yet been processed, we will cancel it and issue a full refund to the original payment method.
  • Limitations: Orders that have already been processed or shipped cannot be canceled. In such cases, you may initiate a return upon receipt, subject to this policy.

9. Store Credit

In some cases, we may offer store credit instead of a refund, such as:

  • If the original payment method is no longer valid.
  • For promotional or special offer purchases, as specified at the time of purchase.

Store credit is valid for 12 months from the date of issue and can be used toward any purchase on our website.

10. Google Merchant Center Compliance

We strive to meet Google Merchant Center’s requirements for a transparent and customer-friendly return policy. This includes:

  • Clearly stating the return window (30 days).
  • Explaining eligibility criteria and non-returnable items.
  • Detailing who pays for return shipping and under what conditions.
  • Providing a clear process for returns, refunds, and exchanges.

If you have concerns about our compliance with Google Merchant Center guidelines, please contact us for clarification.

11. Changes to This Policy

We may update this Refund and Return Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please contact our customer service team:

Email: [email protected]
Address: TieMeUp, 123 Bondage Lane, Suite 100, Privacy City, USA
Phone: (555) 123-4567 (Available Monday-Friday, 9 AM-5 PM EST)

We aim to respond to all inquiries within 2 business days.